FAQ

1. How long does shipping take?

Shipping typically takes 7–15 business days, depending on your location. You will receive a tracking number once your order has been shipped.

2. Where are the products shipped from?

We work with carefully selected global suppliers. Orders are shipped directly from our partners to ensure the best balance between affordability and quality.

3. Do you offer refunds or exchanges?

Yes – if your item is damaged or incorrect, you may request a refund or replacement.

Please contact us within 48 hours of receiving your order and provide clear photo or video proof.

4. Do I need to return the item to get a refund?

Yes. Items must be returned in their original condition and packaging. Refunds or replacements will only be processed once the item is received and inspected.

5. What if I changed my mind or ordered the wrong item?

Unfortunately, we do not accept returns or exchanges due to personal preference, size, or color changes once the order is delivered.

6. Are the jewelry pieces waterproof?

To maintain their shine and quality, we recommend avoiding contact with water, perfumes, and harsh chemicals.

7. What materials are used in ELORÉA jewelry?

Our pieces are made from stainless steel, 925 sterling silver, and 18K gold plating – combining elegance with durability and comfort.