Terms & Conditions

Terms & Conditions – ELORÉA

 

1. General

Welcome to ELORÉA. Use of this website is subject to the terms and conditions listed below. Please read them carefully. By browsing and purchasing through the site, you fully agree to these terms.

 

2. Business Information

The website is operated by Shira Miller – Sole Proprietor (Osek Patur).

Business Location: Ashdod, Israel

Customer Service Email: alorajewelry1@gmail.com

The site serves as an online store offering romantic, elegant, and accessible jewelry.

 

3. Orders

  • Orders are placed via credit card or any other supported payment method.
  • Final confirmation is given once the checkout process is completed and a confirmation email is received.
  • If an item goes out of stock after purchase, the customer will be notified and offered a refund or an alternative product.

 

4. Shipping & Delivery

  • Order processing time: 1–4 business days after confirmation.
  • Shipping time varies by destination and ranges from 7 to 21 business days.
  • We cannot guarantee exact delivery dates, as shipping is handled by third-party suppliers internationally.

 

5. Cancellation & Returns

  • We do not accept returns for used items or items with opened packaging.
  • Orders can be canceled within 24 hours if they have not yet been processed.
  • Approved refunds will be issued based on our payment provider’s policy within 7–14 business days.

 

6. Warranty & Customer Care

  • All items are carefully inspected before shipping.
  • In case of a defective item, please contact us within 48 hours of delivery with a photo, and we will evaluate the situation for a possible refund or replacement.
  • We are not responsible for damage caused by improper use, exposure to water, chemicals, or accidental breakage.

 

7. Intellectual Property

All content, including images, designs, logos, and texts on this website, is the exclusive property of ELORÉA. Unauthorized copying, use, or distribution is strictly prohibited without prior written consent.

 

8. Privacy & Data Protection

  • We are committed to protecting your personal information and will never share it with third parties.
  • Information collected is used solely to operate the site, provide customer support, and for internal marketing purposes.

 

9. Governing Law

These terms are governed by the laws of the State of Israel. Any legal disputes shall be handled exclusively by the competent courts of the Tel Aviv district.