Return & Refund Policy

Return & Refund Policy

At ELORÉA, customer satisfaction is our top priority. Please read our return and refund policy before placing an order:

1. Warranty Period

All products include a 3-month warranty from the delivery date.

2. Eligible Claims

Returns or refunds are only accepted in the following cases:

• Product is defective or damaged upon arrival.
• Wrong item was received.

3. Proof Requirement

The customer must provide clear photo or video proof of the issue within the 3-month warranty period.

 

4. Return Process

To be eligible for a refund or replacement:

 

• Customers must return the item in its original condition and packaging.
• Refunds or replacements will only be issued after the returned item is received and inspected.
• Customers cannot keep the product and receive a refund at the same time.
• Return shipping costs are the responsibility of the customer unless agreed otherwise.

5. Non-Returnable Cases

We do not accept returns or exchanges for:

 

• Personal preference
• Size or color changes
• Customer decision after delivery